Terms of Service

These initial Terms are intended to govern access to LeadFlow AI, a business CRM service provided by Axivra Labs. By creating an account or using the service, a user would be confirming that they are legally capable of entering an agreement and are authorized to act for the relevant organization.

The final contracting entity, effective date, acceptance process and order-of-precedence provisions require legal confirmation before commercial launch.

Users are responsible for accurate account information, protecting credentials, maintaining the confidentiality of access methods and promptly reporting suspected unauthorized access. Accounts must not be shared in a way that bypasses user limits or accountability.

The customer organization is responsible for its users, workspace settings, role assignments and activities performed through authorized accounts.

LeadFlow AI organizes customer activity into organization workspaces. Access is intended to be limited through authenticated membership and role-based permissions. Organization administrators are responsible for inviting appropriate users and removing access when it is no longer required.

Workspace limits, enabled features and service scope may vary by plan or written arrangement.

Users must not use the service unlawfully; infringe rights; upload malicious code; attempt unauthorized access; interfere with service integrity; probe or circumvent security; scrape the service excessively; impersonate others; or use the service to distribute spam, fraud, harassment or prohibited content.

Users must not enter data they have no right to process or use LeadFlow AI in a way that violates applicable privacy, communications, employment, financial or sector-specific obligations.

As between Axivra Labs and the customer, the customer retains ownership of customer data and CRM content it submits, subject to third-party rights. The customer grants Axivra Labs the limited rights necessary to host, process, transmit, back up and otherwise handle that data to provide and secure the service.

The customer is responsible for the accuracy, legality, notices, permissions and lawful basis associated with its data. Axivra Labs does not acquire ownership of customer CRM content.

We aim to provide a reliable service, but availability may be affected by maintenance, updates, security events, internet conditions, third-party providers and circumstances outside reasonable control. No uninterrupted or error-free availability is promised in this initial draft.

Features may be improved, modified or discontinued as the product develops. Material changes affecting paid customers should be handled through reasonable notice and an appropriate operational policy.

LeadFlow AI may offer a time-limited trial. A trial provides evaluation access and does not automatically delete customer data when it expires. Continued use of paid capabilities requires a manually activated subscription until online checkout is implemented.

Plan capacity, included features, billing interval, trial dates and subscription dates are shown in the service or confirmed during onboarding. Trial eligibility and extension decisions may be limited to prevent abuse.

Fees are stated in Indian rupees unless otherwise agreed. Public prices may exclude applicable goods and services tax or other taxes, which may be added as required. The customer is responsible for applicable taxes other than taxes based on Axivra Labs’ income.

Invoices, payment due dates, accepted payment methods, late-payment handling and renewal mechanics must be confirmed in the commercial order or invoice. Online payment is not currently represented as available.

Cancellation requests should be sent through the contact method stated in the applicable order or to the designated Axivra Labs contact. The effective cancellation date, refund eligibility and access through a paid period depend on the agreed commercial terms.

Unless required by law or expressly agreed, fees already paid may be non-refundable. Final refund and renewal language requires legal and commercial review.

Axivra Labs and its licensors retain rights in LeadFlow AI, the website, software, interface, documentation, branding and related intellectual property, excluding customer data. No rights are granted except the limited right to access and use the service under the applicable plan and these Terms.

Feedback may be used to improve the service without an obligation to compensate the contributor, provided it does not require disclosure of customer confidential information.

Each party should protect non-public information identified as confidential or reasonably understood to be confidential and use it only for the relationship. Confidentiality obligations should not apply to information that is independently developed, lawfully received without restriction, publicly available without breach or required to be disclosed by law.

Detailed confidentiality periods, compelled-disclosure procedures and remedies should be confirmed in the final customer agreement where appropriate.

The service relies on third-party infrastructure and may include links or interoperability with third-party services. Axivra Labs is not responsible for third-party products outside its reasonable control, and use of those products may be governed by separate terms.

Integration availability may change and should not be assumed unless expressly confirmed in the applicable plan or onboarding scope.

To the maximum extent permitted by applicable law, the service is proposed to be provided on an “as available” basis without implied warranties of merchantability, fitness for a particular purpose, non-infringement or that business outcomes will be achieved.

LeadFlow AI supports sales operations but does not guarantee revenue, conversions, customer acquisition, compliance or any particular commercial result. Mandatory statutory rights remain unaffected.

To the maximum extent permitted by law, neither party should be liable for indirect, incidental, special, exemplary or consequential loss, or loss of profits, revenue, goodwill or data, except where such limitation is prohibited.

Any aggregate liability cap, exclusions for confidentiality, data protection, fraud, wilful misconduct or unpaid fees, and the applicable measurement period require legal and commercial review before these Terms are used.

The final agreement may require the customer to defend or indemnify Axivra Labs against third-party claims arising from unlawful customer data, prohibited use, infringement caused by customer-provided materials or a material breach of these Terms.

The scope, procedure, control of defence and reciprocal protections require legal review and are not finalized by this initial draft.

Access may be suspended where reasonably necessary to address security risk, unlawful use, material breach, non-payment or harm to the service or others. Where practical, notice and an opportunity to remedy should be provided.

On termination, access may end while customer data is handled according to the agreed retention and export policy. Expiry does not itself authorize destructive deletion. Final post-termination access and deletion periods must be documented before launch.

These Terms are intended to be governed by the laws of India. The specific courts, city, notice process, good-faith negotiation period and any arbitration mechanism have not yet been finalized and require advice from qualified Indian legal counsel.

Nothing in this section should prevent either party from seeking urgent interim relief where legally available.

Final Terms should address assignment, force majeure, notices, waiver, severability, entire agreement, amendments, relationship of the parties and electronic acceptance. If a provision is unenforceable, the remaining provisions should continue to the extent permitted.

Questions about these Terms may be sent to legal@axivralabs.com. Commercial and support requests should use the corresponding addresses on the Contact page.